Transfer of Power: Shared Ownership Code Now with NHQB
The Shared Ownership Council, a collective voice for housing providers, has officially transferred its operator code to the New Homes Quality Board (NHQB) as it prepares to disband. Established in 2023, the council's primary objective was to create a framework aimed at elevating the standards and consumer protections within shared ownership, an option increasingly vital for individuals priced out of traditional home ownership.
What Sparked the Transition?
The NHQB, a non-profit organization, has been entrusted with managing the responsibilities of the shared ownership code. This transition is timely, as the NHQB has garnered credibility through its oversight of the New Homes Quality Code, which currently governs over 56% of new build homes across Britain. Its proven track record grants stakeholders confidence that the shared ownership code will be safeguards that enhance the customer experience.
Ensuring Customer Experience and Protection
The shared ownership code aims to ensure a clearer understanding for buyers before purchase while enhancing their experience throughout ownership. Specific provisions within the code include:
- A comprehensive information document detailing various service charge scenarios.
- A mandatory 14-day cooling-off period, allowing customers to rescind their agreements without financial penalty.
- Transparent fee disclosures that encompass all associated costs up-front.
These guidelines not only facilitate better communication between providers and potential buyers but also secure a defined level of service, thereby bolstering trust in the shared ownership model.
Voices from the Sector
Industry leaders have welcomed this transition. Ann Santry, chair of the Shared Ownership Council, expressed optimism about the move, asserting that NHQB's shared values, robust governance, and operational experience will foster better outcomes for shared owners. Similarly, Emma Toms, NHQB's chief executive, emphasized the organization’s commitment to maintaining high standards of protection and quality in the shared ownership sector.
A Future of Enhanced Standards
The collaborative approach of NHQB and the commitment to ongoing reviews through advisory panels signals a positive shift towards ensuring consistent customer experiences in shared ownership. With 54 organizations already expressing interest in adopting the code, the initiative is poised to create a more transparent and fair marketplace for shared ownership.
Conclusion: What’s Next for Shared Ownership?
As NHQB steps into this pivotal role, the focus on raising standards and improving consumer experiences is clear. This transition marks not just the end of the Shared Ownership Council but also a hopeful new chapter for enhanced protections and clearer communication between housing providers and customers.
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