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July 25.2025

2 Minutes Read

LMS DART Upgrade: Boosting Transparency in Remortgaging Process

Couple reviewing finances, highlighting remortgaging transparency.

LMS Introduces Transparency in Remortgaging with DART Upgrade

In a significant move to enhance the remortgaging experience, LMS has rolled out an upgrade to its Decisioning and Automated Remortgage Technology (DART) platform. This innovation aims to provide better transparency and clarity during remortgage cases, a critical aspect that has often been a pain point for clients.

Understanding the DART Upgrade

The updated DART system is designed to streamline the remortgage process by automating case progression. For more intricate cases, there’s an added layer of support with a specialist team that can offer manual intervention or a partial automation approach. This ensures that as clients navigate the complexities of remortgaging, they have the guidance and tools necessary to make informed decisions.

Enhanced Client Experience Through Automation

One of the standout features of the DART upgrade is its ability to analyze case specifics instantly. It identifies complexities or extra fees related to each case, presenting this information clearly to the client. This transparency allows clients to understand what documents are needed, what additional legal work may be required, and any potential added costs. By highlighting these factors early in the remortgaging process, LMS aims to increase client confidence and satisfaction.

The Mission Behind DART

Suzanne O’Connor, Chief Relationship Officer at LMS, emphasized that enhancing the customer journey was a primary goal of this upgrade. She stated, “We knew there was potential for DART, not just in automation, but to make the customer journey more transparent.” This commitment to improving service aligns with increasing industry expectations for clear communication and streamlined processes.

Taking Action Towards Transparency

The importance of such advancements cannot be understated, especially in financial services where clients often feel lost or overwhelmed. The DART upgrade by LMS represents a crucial step toward creating a stress-free remortgaging experience, ultimately helping clients to feel positive about their financial decisions. For institutions involved in the remortgage process, utilizing such technology could be the difference between a satisfied customer and a frustrated one.

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LMS DART Upgrade: Boosting Transparency in Remortgaging Process

LMS Introduces Transparency in Remortgaging with DART Upgrade

Understanding the DART Upgrade

Enhanced Client Experience Through Automation

The Mission Behind DART

Taking Action Towards Transparency

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